Knowledge creation and intellectual capital on securities investment services.


Yang Tai-Ning, Chang Hsiao-Chen, Lin Shou-Yen* and Tsao Chiao-Lun

The main resource of a stock market investment business is “knowledge”. The continual creation of knowledge preserves the competitive advantages of the business. This research analyzed the relationship between knowledge creation and intellectual capital in Taiwan. Based on convenient sampling, this research distributed 650 questionnaires to employees in Taiwan stock market businesses and analyzed the valid 234 questionnaires returned. Linear structural equation modeling was used to analyze the relationship among autopoletic knowledge creation, connectionist knowledge creation, and cognitivist knowledge creation (on the basis of human, structural, and customer capital). The results showed that there is a positive relationship between human capital and knowledge creation, and there are also positive relationships between human capital and structural capital as well as between human capital and customer capital. However, there is no positive statistical connection between customer capital and structural capital.

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