Towards an analytical framework of organizational innovation in the service industry


Li-Min Chuang*, Chun-Chu Liu, Wen-Chia Tsai and Chien-Min Huang

This paper discusses the analytical typology of organizational innovation in service industry. After outlining empirical approaches, this paper offers a new measurement model for empirical and theoretical researches. With the construction of the organizational innovation model, the empirical study concludes that the weights of important dimensions in measuring organizational innovation measurement are: technical innovation (0.416), administrative innovation (0.584), external relational innovation (0.318), internal organizational innovation (0.266), product/service innovation (0.262), and process innovation (0.154). This paper proposes a typology and tests for the validity of a multidimensional measure of organizational innovation.

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